Returns and Refunds
It’s totally okay to change your mind. Returns must be made within 30 days of receipt of the Product. Please click here to do that.
Please note that products must be new, unused and in their original packaging in order to be returned and refunded.
If for whatever reason you’re unhappy with the product or think we could do better we’d love to hear from you. Please contact us at hello@kouyoubeauty.com
Why are some products sold out?
Because we work with small batch hyper-local suppliers to bring you unique products.
To guarantee access to products please join our Kouyou Community here.
Can I get earlier or guaranteed access to products?
Yes. Please sign up to the Kouyou Community here.
Are all the ingredients 100% natural?
Yes. Please see our ingredients list on the products page.
We are proud about bringing traditional techniques to the present day with the most sophisticated modern scientific methods, unlock the power of these natural ingredient in our products.
Do you test on animals?
No. Under any circumstances.
Are these products unique to Kouyoubeauty.com in the UK?
Yes.
To manage our brand and relationships we do not sell on marketplaces like Amazon. As we get more popular there is a risk people will try and sell imitation products.
Your skin means everything to us. Please don’t take any risks with potentially imitation products.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@kouyoubeauty.com
Other inquiries? Let's chat.
Please email us at hello@kouyoubeauty.com